Bai, Z., Liu, C., Sun, H., & Ding, M. Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix. Wiley.
Chicago Style (17th ed.) CitationBai, Zhonghang, Chang Liu, Huihui Sun, and Man Ding. Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix. Wiley.
MLA (9th ed.) CitationBai, Zhonghang, et al. Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix. Wiley.
Warning: These citations may not always be 100% accurate.