Do E-Service Machine Improve the Quality of Digital Customer Service in the Banking Sector?

Do E-Service Machine Improve the Quality of Digital Customer Service in the Banking Sector?

Digital technology is increasingly expanding into banking by changing ordinary transaction models into digital transactions with the emergence of systems such as digital customer service. This article aims to determine the quality of digital customer service with the e-service machine media to the...

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Bibliographic Details
Main Authors: Siti Nur Fikriyyatul Azizah, Tri Mega Asri, Rachma Bhakti Utami
Format: Article
Language:English
Published: Program Studi Keuangan dan Perbankan, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia 2024-12-01
Series:Jurnal Ilmu Keuangan dan Perbankan
Online Access:https://ojs.unikom.ac.id/index.php/jika/article/view/13830
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