Is it all about the money?
This article is about meetings between frontline workers in the Norwegian labour and welfare administration (NAV), and young people outside work or school - NEETs. This group often has few or no financial rights beyond financial social assistance, which is granted from the social services in NAV. O...
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| Format: | Article |
| Language: | English |
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University of Stavanger
2025-02-01
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| Series: | Journal of Comparative Social Work |
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| Online Access: | https://journals.uis.no/index.php/JCSW/article/view/696 |
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| author | Michaela Nilsen Heidi Moen Gjersøe Lise Cecilie Kleppe |
| author_facet | Michaela Nilsen Heidi Moen Gjersøe Lise Cecilie Kleppe |
| author_sort | Michaela Nilsen |
| collection | DOAJ |
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This article is about meetings between frontline workers in the Norwegian labour and welfare administration (NAV), and young people outside work or school - NEETs. This group often has few or no financial rights beyond financial social assistance, which is granted from the social services in NAV. One of NAV's intentions is to ensure a work-oriented focus and comprehensive follow-up across various benefits. Based on a qualitative study in five NAV offices, the article investigates how organizational measures, in this case the specialization of work tasks, which seeks to put work-oriented aspects in the foreground of service provision, and separate it from traditional casework on benefit decisions.
The study consists of 14 observations of conversations between frontline workers and young social assistance recipients. Additionally, five focus group interviews were conducted with the frontline workers. The findings suggest that the frontline workers' follow-up appears fragmented, so that these young people can end up with up to three frontline workers at the same time, who are respectively responsible for finances, work and follow-up. This specialization can have implications for the quality of the service provision, and it seems that the nature and dynamics of social problems are not taken into account.
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| format | Article |
| id | doaj-art-0d16711fff274998a75bcb2030e45c11 |
| institution | DOAJ |
| issn | 0809-9936 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | University of Stavanger |
| record_format | Article |
| series | Journal of Comparative Social Work |
| spelling | doaj-art-0d16711fff274998a75bcb2030e45c112025-08-20T02:55:09ZengUniversity of StavangerJournal of Comparative Social Work0809-99362025-02-0119210.31265/jcsw.v19i2.696 Is it all about the money?Michaela Nilsenhttps://orcid.org/0009-0002-2766-6083Heidi Moen Gjersøehttps://orcid.org/0000-0003-0354-7100Lise Cecilie Kleppehttps://orcid.org/0009-0001-1984-6300 This article is about meetings between frontline workers in the Norwegian labour and welfare administration (NAV), and young people outside work or school - NEETs. This group often has few or no financial rights beyond financial social assistance, which is granted from the social services in NAV. One of NAV's intentions is to ensure a work-oriented focus and comprehensive follow-up across various benefits. Based on a qualitative study in five NAV offices, the article investigates how organizational measures, in this case the specialization of work tasks, which seeks to put work-oriented aspects in the foreground of service provision, and separate it from traditional casework on benefit decisions. The study consists of 14 observations of conversations between frontline workers and young social assistance recipients. Additionally, five focus group interviews were conducted with the frontline workers. The findings suggest that the frontline workers' follow-up appears fragmented, so that these young people can end up with up to three frontline workers at the same time, who are respectively responsible for finances, work and follow-up. This specialization can have implications for the quality of the service provision, and it seems that the nature and dynamics of social problems are not taken into account. https://journals.uis.no/index.php/JCSW/article/view/696Social assistanceFrontline workNEETsclient-oriented workSocial WorkNorwegian Labour and Welfare Administration |
| spellingShingle | Michaela Nilsen Heidi Moen Gjersøe Lise Cecilie Kleppe Is it all about the money? Journal of Comparative Social Work Social assistance Frontline work NEETs client-oriented work Social Work Norwegian Labour and Welfare Administration |
| title | Is it all about the money? |
| title_full | Is it all about the money? |
| title_fullStr | Is it all about the money? |
| title_full_unstemmed | Is it all about the money? |
| title_short | Is it all about the money? |
| title_sort | is it all about the money |
| topic | Social assistance Frontline work NEETs client-oriented work Social Work Norwegian Labour and Welfare Administration |
| url | https://journals.uis.no/index.php/JCSW/article/view/696 |
| work_keys_str_mv | AT michaelanilsen isitallaboutthemoney AT heidimoengjersøe isitallaboutthemoney AT lisececiliekleppe isitallaboutthemoney |