A Study on Port Service Quality, Customer Satisfaction, Customer Loyalty, and Referral Intention: Focusing on Korean Container Terminals Amid Smart Port Development
The evaluation of port service quality (PSQ) is critical for enhancing the competitiveness of container terminals. As technological innovation continues to reshape port operations, PSQ has shifted beyond operational efficiency to deliver smart, reliable, and sustainable services. However, few studie...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-06-01
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| Series: | Systems |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2079-8954/13/6/486 |
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