An investigation on the effects of justice on customer’s trust in insurance firms
This paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms. The proposed study of this paper uses a questionnaire originally developed...
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| Format: | Article |
| Language: | English |
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Growing Science
2014-02-01
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| Series: | Management Science Letters |
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| Online Access: | http://www.growingscience.com/msl/Vol4/msl_2013_388.pdf |
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| author | Hosseinali Aziziha Behnam Ghorbanifard Seyed Shahab Mousavi Seyed Alireza Hosseini Tabatabaee Ashkan Faraji Elham Mirkamali |
| author_facet | Hosseinali Aziziha Behnam Ghorbanifard Seyed Shahab Mousavi Seyed Alireza Hosseini Tabatabaee Ashkan Faraji Elham Mirkamali |
| author_sort | Hosseinali Aziziha |
| collection | DOAJ |
| description | This paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms. The proposed study of this paper uses a questionnaire originally developed by Daniels [Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.] and designs a questionnaire for measuring trust. The study was performed among 384 people who had used insurance services in city of Tehran, Iran. Cronbach alphas for two questionnaires of justice and trust are 0.799 and 0.935, respectively, which are well above the minimum acceptable level. Using Spearman correlation test, the study has detected that two justice components, interactional justice and procedural justice, positively influence on customers’ trust, significantly. |
| format | Article |
| id | doaj-art-0c32091735e74f75a50feb6ad0c1952b |
| institution | DOAJ |
| issn | 1923-2934 1923-9343 |
| language | English |
| publishDate | 2014-02-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj-art-0c32091735e74f75a50feb6ad0c1952b2025-08-20T03:17:13ZengGrowing ScienceManagement Science Letters1923-29341923-93432014-02-014236937210.5267/j.msl.2013.12.014An investigation on the effects of justice on customer’s trust in insurance firmsHosseinali AzizihaBehnam GhorbanifardSeyed Shahab MousaviSeyed Alireza Hosseini TabatabaeeAshkan FarajiElham MirkamaliThis paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms. The proposed study of this paper uses a questionnaire originally developed by Daniels [Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.] and designs a questionnaire for measuring trust. The study was performed among 384 people who had used insurance services in city of Tehran, Iran. Cronbach alphas for two questionnaires of justice and trust are 0.799 and 0.935, respectively, which are well above the minimum acceptable level. Using Spearman correlation test, the study has detected that two justice components, interactional justice and procedural justice, positively influence on customers’ trust, significantly.http://www.growingscience.com/msl/Vol4/msl_2013_388.pdfJusticeTrustInsurance firm |
| spellingShingle | Hosseinali Aziziha Behnam Ghorbanifard Seyed Shahab Mousavi Seyed Alireza Hosseini Tabatabaee Ashkan Faraji Elham Mirkamali An investigation on the effects of justice on customer’s trust in insurance firms Management Science Letters Justice Trust Insurance firm |
| title | An investigation on the effects of justice on customer’s trust in insurance firms |
| title_full | An investigation on the effects of justice on customer’s trust in insurance firms |
| title_fullStr | An investigation on the effects of justice on customer’s trust in insurance firms |
| title_full_unstemmed | An investigation on the effects of justice on customer’s trust in insurance firms |
| title_short | An investigation on the effects of justice on customer’s trust in insurance firms |
| title_sort | investigation on the effects of justice on customer s trust in insurance firms |
| topic | Justice Trust Insurance firm |
| url | http://www.growingscience.com/msl/Vol4/msl_2013_388.pdf |
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