Customer Dissatisfaction Towards Chatbot Services of e-Commerce Shopping Sites: A Qualitative Analysis
This research examines the customers’ comments about the chatbots published in a customer complaint website while shopping from an e-commerce site or app. First, 89 customers’ complaints were imported from a customer complaint platform to a single document. Then, the document was subjected to conten...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2024-05-01
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| Series: | Journal of Transportation and Logistics |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/37C61520211F4686948B0C1C329A6C23 |
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