THE MARKETING SERVICES ON THE FURNITURE MARKET

The distribution of furniture has seen profound changes leading to accelerations of the dynamics of the competition environment, these changes being influenced, among other things, by the diversification of offer comprising new services. Today it seems essential to consider the distribution of furni...

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Main Authors: Flaviu MEGHIŞAN, Georgeta - Mădălina MEGHIŞAN
Format: Article
Language:English
Published: Universitaria Press Craiova 2007-01-01
Series:Management & Marketing
Subjects:
Online Access:http://www.mnmk.ro/documents/2007/2007-10.pdf
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author Flaviu MEGHIŞAN
Georgeta - Mădălina MEGHIŞAN
author_facet Flaviu MEGHIŞAN
Georgeta - Mădălina MEGHIŞAN
author_sort Flaviu MEGHIŞAN
collection DOAJ
description The distribution of furniture has seen profound changes leading to accelerations of the dynamics of the competition environment, these changes being influenced, among other things, by the diversification of offer comprising new services. Today it seems essential to consider the distribution of furniture as an “industry that creates utility”. Indeed, the consumer is analyzed not only as a function of product characteristics, but as a set of utilities and advantages that distributions propose in their strategies of associated services. The services appear, in the same time, as variables which are applied by the distributor in his strategy to differentiate themselves and as utilities associated to the product, utilities which the consumer - as “problem-solver” - integrates in his decision making process. The consumer buys not just a simple product (furniture), but a global product which includes a sum of jointed attributes and utilities (proximity, product line, point of sale concept, information, warranty, etc.). This paper analyzes the services offer from the distribution of furniture as a method to solve the problems of furniture buyer. From this perspective the paper takes into consideration the various profiles of buying behavior, makes a critical analysis of the structure of services involved, defines a new structure of services based on the phases of buying behavior process.
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spelling doaj-art-0a8a1ecf662b4117b5e8e6e0335813ad2025-08-20T01:51:07ZengUniversitaria Press CraiovaManagement & Marketing1841-24162007-01-0118998THE MARKETING SERVICES ON THE FURNITURE MARKETFlaviu MEGHIŞANGeorgeta - Mădălina MEGHIŞANThe distribution of furniture has seen profound changes leading to accelerations of the dynamics of the competition environment, these changes being influenced, among other things, by the diversification of offer comprising new services. Today it seems essential to consider the distribution of furniture as an “industry that creates utility”. Indeed, the consumer is analyzed not only as a function of product characteristics, but as a set of utilities and advantages that distributions propose in their strategies of associated services. The services appear, in the same time, as variables which are applied by the distributor in his strategy to differentiate themselves and as utilities associated to the product, utilities which the consumer - as “problem-solver” - integrates in his decision making process. The consumer buys not just a simple product (furniture), but a global product which includes a sum of jointed attributes and utilities (proximity, product line, point of sale concept, information, warranty, etc.). This paper analyzes the services offer from the distribution of furniture as a method to solve the problems of furniture buyer. From this perspective the paper takes into consideration the various profiles of buying behavior, makes a critical analysis of the structure of services involved, defines a new structure of services based on the phases of buying behavior process.http://www.mnmk.ro/documents/2007/2007-10.pdffurniture's distributionmarketing of servicesbuyer behavior
spellingShingle Flaviu MEGHIŞAN
Georgeta - Mădălina MEGHIŞAN
THE MARKETING SERVICES ON THE FURNITURE MARKET
Management & Marketing
furniture's distribution
marketing of services
buyer behavior
title THE MARKETING SERVICES ON THE FURNITURE MARKET
title_full THE MARKETING SERVICES ON THE FURNITURE MARKET
title_fullStr THE MARKETING SERVICES ON THE FURNITURE MARKET
title_full_unstemmed THE MARKETING SERVICES ON THE FURNITURE MARKET
title_short THE MARKETING SERVICES ON THE FURNITURE MARKET
title_sort marketing services on the furniture market
topic furniture's distribution
marketing of services
buyer behavior
url http://www.mnmk.ro/documents/2007/2007-10.pdf
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