MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms

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Bibliographic Details
Main Authors: Vu Duy Trung, Yan Chi Toh, Satyam Mishra, Le Anh Ngoc, Phung Thao Vi
Format: Article
Language:English
Published: Polish Information Processing Society 2022-02-01
Series:Annals of computer science and information systems
Online Access:https://annals-csis.org/Volume_38/drp/pdf/56.pdf
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author Vu Duy Trung
Yan Chi Toh
Satyam Mishra
Le Anh Ngoc
Phung Thao Vi
author_facet Vu Duy Trung
Yan Chi Toh
Satyam Mishra
Le Anh Ngoc
Phung Thao Vi
author_sort Vu Duy Trung
collection DOAJ
format Article
id doaj-art-0a7e54bc92e84ef9859dc8e42a5780d6
institution DOAJ
issn 2300-5963
language English
publishDate 2022-02-01
publisher Polish Information Processing Society
record_format Article
series Annals of computer science and information systems
spelling doaj-art-0a7e54bc92e84ef9859dc8e42a5780d62025-08-20T03:12:45ZengPolish Information Processing SocietyAnnals of computer science and information systems2300-59632022-02-01389910310.15439/2023R56MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in FirmsVu Duy TrungYan Chi TohSatyam MishraLe Anh NgocPhung Thao Vihttps://annals-csis.org/Volume_38/drp/pdf/56.pdf
spellingShingle Vu Duy Trung
Yan Chi Toh
Satyam Mishra
Le Anh Ngoc
Phung Thao Vi
MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
Annals of computer science and information systems
title MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
title_full MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
title_fullStr MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
title_full_unstemmed MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
title_short MACCHIEF—Machine learning-based Algorithm Classification for Complaint Handling and Improved Efficiency in Firms
title_sort macchief machine learning based algorithm classification for complaint handling and improved efficiency in firms
url https://annals-csis.org/Volume_38/drp/pdf/56.pdf
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AT satyammishra macchiefmachinelearningbasedalgorithmclassificationforcomplainthandlingandimprovedefficiencyinfirms
AT leanhngoc macchiefmachinelearningbasedalgorithmclassificationforcomplainthandlingandimprovedefficiencyinfirms
AT phungthaovi macchiefmachinelearningbasedalgorithmclassificationforcomplainthandlingandimprovedefficiencyinfirms