E-Service Quality at Livin' by Mandiri Users: The Mediating Role of E-Customer Satifaction on E-Customer Loyalty

E-Service Quality at Livin' by Mandiri Users: The Mediating Role of E-Customer Satifaction on E-Customer Loyalty

Currently, the banking world is competing fiercely to provide the best service to customers, especially in the realm of Mobile Banking. The purpose of this study was to determine the effect of e-service quality on e-customer loyalty through e-customer satisfaction as a mediating variable in m-banki...

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Bibliographic Details
Main Authors: Fitriyah Nurjanah, Ela Anatasya Hutabarat, Lis Tatin Hernidatiatin
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2025-07-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
E Service Quality, E Customer Satisfaction, E Customer Loyalty
Online Access:https://e-journal.uac.ac.id/index.php/iijse/article/view/6964
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