Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques
This article aims to examine how the organisational work of owner-managers in microenterprises might include prevention features, as part of their operational strategies when regulating customer and production variability. The notion of an owner-manager’s organisational work allows us... to investig...
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| Format: | Article |
| Language: | English |
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Association Recherche et Pratique sur les Activités
2023-04-01
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| Series: | Activités |
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| Online Access: | https://journals.openedition.org/activites/7971 |
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| _version_ | 1849732861341466624 |
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| author | Déborah Gaudin Sandrine Caroly Yves Roquelaure |
| author_facet | Déborah Gaudin Sandrine Caroly Yves Roquelaure |
| author_sort | Déborah Gaudin |
| collection | DOAJ |
| description | This article aims to examine how the organisational work of owner-managers in microenterprises might include prevention features, as part of their operational strategies when regulating customer and production variability. The notion of an owner-manager’s organisational work allows us... to investigate the notion of informal prevention, integrated into their work organisation, while considering performance, restaurant cost effectiveness and employee health. The methodology is based on a descriptive qualitative analysis, with an ergonomic perspective. We analysed ten operating strategies implemented by two owner-managers during work situations encountered at lunchtime in their establishments. Data collection mainly consisted of individual self-confrontations based on videos made during observation phases. The results show that their operating strategies provide a favourable environment for managing work situations that involve a high variability linked to customer demands. However, the owner-managers’ health may be harmed by these operational strategies, which expose them to constraints and raise the question of the resources needed for them to be able to protect themselves. |
| format | Article |
| id | doaj-art-072e38c5c6294b35a218c62159581f48 |
| institution | DOAJ |
| issn | 1765-2723 |
| language | English |
| publishDate | 2023-04-01 |
| publisher | Association Recherche et Pratique sur les Activités |
| record_format | Article |
| series | Activités |
| spelling | doaj-art-072e38c5c6294b35a218c62159581f482025-08-20T03:08:12ZengAssociation Recherche et Pratique sur les ActivitésActivités1765-27232023-04-0120110.4000/activites.7971Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risquesDéborah GaudinSandrine CarolyYves RoquelaureThis article aims to examine how the organisational work of owner-managers in microenterprises might include prevention features, as part of their operational strategies when regulating customer and production variability. The notion of an owner-manager’s organisational work allows us... to investigate the notion of informal prevention, integrated into their work organisation, while considering performance, restaurant cost effectiveness and employee health. The methodology is based on a descriptive qualitative analysis, with an ergonomic perspective. We analysed ten operating strategies implemented by two owner-managers during work situations encountered at lunchtime in their establishments. Data collection mainly consisted of individual self-confrontations based on videos made during observation phases. The results show that their operating strategies provide a favourable environment for managing work situations that involve a high variability linked to customer demands. However, the owner-managers’ health may be harmed by these operational strategies, which expose them to constraints and raise the question of the resources needed for them to be able to protect themselves.https://journals.openedition.org/activites/7971occupational healthwork organisationmicroenterprisesowner-managerrestaurants |
| spellingShingle | Déborah Gaudin Sandrine Caroly Yves Roquelaure Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques Activités occupational health work organisation microenterprises owner-manager restaurants |
| title | Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques |
| title_full | Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques |
| title_fullStr | Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques |
| title_full_unstemmed | Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques |
| title_short | Le travail d’organisation du dirigeant dans la TPE de la restauration traditionnelle : stratégies de répartition des tâches et de gestion des clients, enjeux de prévention des risques |
| title_sort | le travail d organisation du dirigeant dans la tpe de la restauration traditionnelle strategies de repartition des taches et de gestion des clients enjeux de prevention des risques |
| topic | occupational health work organisation microenterprises owner-manager restaurants |
| url | https://journals.openedition.org/activites/7971 |
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