Improving guest satisfaction by identifying hotel service micro-elements failures through Deep Learning of online reviews
This study thoroughly examines often-overlooked micro-service elements within the broader spectrum of hotel services, aiming to improve hospitality services and ensure guest satisfaction. To achieve this, this research developed a methodological framework, integrating (a) the VADER text sentiment an...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad del País Vasco (UPV/EHU)
2025-03-01
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| Series: | Management Letters/Cuadernos de Gestión |
| Subjects: | |
| Online Access: | https://ojs.ehu.eus/index.php/CG/article/view/27434 |
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