History of origin and development of customer service
Any interaction between two or more actors always involves different factors: economic, social, cultural, political and o ther. Studying the history of the service concept is impossible in the break from the study of the concept of trade. These two concepts in an inseparable bundle to more accuratel...
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| Format: | Article |
| Language: | Russian |
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State University of Management
2020-01-01
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| Series: | Управление |
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| Online Access: | https://upravlenie.guu.ru/jour/article/view/249 |
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| author | T. N. Sakulyeva S. Trombetta |
| author_facet | T. N. Sakulyeva S. Trombetta |
| author_sort | T. N. Sakulyeva |
| collection | DOAJ |
| description | Any interaction between two or more actors always involves different factors: economic, social, cultural, political and o ther. Studying the history of the service concept is impossible in the break from the study of the concept of trade. These two concepts in an inseparable bundle to more accurately reflect the importance of service both in small trade transactions and for the work of transport industry leaders, – have been considered in the article.The trade and economic breakthrough in the development of international trade relations, which dates back to the XIII century. The most important period for studying the history of the service concept as a key aspect of trade. The XX century has become really important for customer service. Created prerequisites, development of production, qualitative change in the life of the population – all it allowed both Russia and Europe to step far forward in terms of the service concept. If up to this point, the world has been convinced, that supply creates demand, then with the development of supply, with the expansion of services, with the advent of new modes of transport, namely, with the emergence of alternatives in any sphere of society, there is a new task – to attract customer to its product.The result of changes in the service sector in the XX century was a reorientation from production to customer, despite the uneven development of the countries of Europe and Russia, in the XXI century the countries rose about one step of service development. The only thing, that has become the strongest difference are the mental values of the people of Europe and Russia. Customer orientation prevails over one’s own interests, as the moral satisfaction of the process of interaction with the client is on a par with the material. Lack of class division of customers, and understanding the importance of separating needs according to opportunities is the basis for the development of service on transport. |
| format | Article |
| id | doaj-art-056538f13ab2405ea06fa8d5c503135a |
| institution | Kabale University |
| issn | 2309-3633 2713-1645 |
| language | Russian |
| publishDate | 2020-01-01 |
| publisher | State University of Management |
| record_format | Article |
| series | Управление |
| spelling | doaj-art-056538f13ab2405ea06fa8d5c503135a2025-02-04T09:04:38ZrusState University of ManagementУправление2309-36332713-16452020-01-0174545910.26425/2309-3633-2019-4-54-59198History of origin and development of customer serviceT. N. Sakulyeva0S. Trombetta1State University of ManagementItalian operational office Kirey GroupAny interaction between two or more actors always involves different factors: economic, social, cultural, political and o ther. Studying the history of the service concept is impossible in the break from the study of the concept of trade. These two concepts in an inseparable bundle to more accurately reflect the importance of service both in small trade transactions and for the work of transport industry leaders, – have been considered in the article.The trade and economic breakthrough in the development of international trade relations, which dates back to the XIII century. The most important period for studying the history of the service concept as a key aspect of trade. The XX century has become really important for customer service. Created prerequisites, development of production, qualitative change in the life of the population – all it allowed both Russia and Europe to step far forward in terms of the service concept. If up to this point, the world has been convinced, that supply creates demand, then with the development of supply, with the expansion of services, with the advent of new modes of transport, namely, with the emergence of alternatives in any sphere of society, there is a new task – to attract customer to its product.The result of changes in the service sector in the XX century was a reorientation from production to customer, despite the uneven development of the countries of Europe and Russia, in the XXI century the countries rose about one step of service development. The only thing, that has become the strongest difference are the mental values of the people of Europe and Russia. Customer orientation prevails over one’s own interests, as the moral satisfaction of the process of interaction with the client is on a par with the material. Lack of class division of customers, and understanding the importance of separating needs according to opportunities is the basis for the development of service on transport.https://upravlenie.guu.ru/jour/article/view/249customer-oriented approachtradeservicerussiasouthern europepassengerscargotransportation process |
| spellingShingle | T. N. Sakulyeva S. Trombetta History of origin and development of customer service Управление customer-oriented approach trade service russia southern europe passengers cargo transportation process |
| title | History of origin and development of customer service |
| title_full | History of origin and development of customer service |
| title_fullStr | History of origin and development of customer service |
| title_full_unstemmed | History of origin and development of customer service |
| title_short | History of origin and development of customer service |
| title_sort | history of origin and development of customer service |
| topic | customer-oriented approach trade service russia southern europe passengers cargo transportation process |
| url | https://upravlenie.guu.ru/jour/article/view/249 |
| work_keys_str_mv | AT tnsakulyeva historyoforiginanddevelopmentofcustomerservice AT strombetta historyoforiginanddevelopmentofcustomerservice |