UNDERSTANDING THE NEXUS BETWEEN ABUSIVE SUPERVISION, KNOWLEDGE HIDING BEHAVIOR, WORK DISENGAGEMENT, AND PERCEIVED ORGANIZATIONAL SUPPORT IN TOURISM AND HOSPITALITY INDUSTRY
Supervisors' dispositions have not received enough attention as potential antecedents to employees' knowledge - hiding behaviors. Based on this, the current study investigates the impact of abusive supervision on knowledge-hiding behaviors, considering the mediating role of work disengag...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Editura Universităţii din Oradea
2024-08-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | https://gtg.webhost.uoradea.ro/PDF/GTG-3-2024/gtg.55306-1278.pdf |
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| Summary: | Supervisors' dispositions have not received enough attention as potential antecedents to employees' knowledge -
hiding behaviors. Based on this, the current study investigates the impact of abusive supervision on knowledge-hiding
behaviors, considering the mediating role of work disengagement in this relationship, as well as investigating the moderating
role of perceived organizational support in the study model. Data was obtained from frontline service employees of five-star
hotels in Sharm El-Sheikh and tourism companies in Cairo, Egypt, by a questionnaire that surveyed 298 employees. The
collected data was scrutinized using the Smart PLS-structural equation modeling technique. The PLS-SEM statistics proved
the highly positive and significant effect of abusive supervision on knowledge-hiding behavior and employees’ work
disengagement, supported the mediating effect of work disengagement, and the moderating effect of perceived organizationa l
support. The study highlights some practical implications for hotels, such as implementing integrated knowledge offering a
digital library, continuous management and administrative skills training, and behavioral training to facilitate the gaining of
knowledge and enhance staff skills, self-confidence, loyalty, and job security. It also strongly suggests adopting a strategy to
monitor abusive supervisors through open communication channels, regularly conducting exit interviews to reduce turnover,
and enhancing engagement, thereby preventing abusive practices.
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| ISSN: | 2065-0817 2065-1198 |