Customer satisfaction in the catering industry: Contrasts between Lithuania and Portugal

Customer satisfaction in the catering industry: Contrasts between Lithuania and Portugal

This paper analyzes the differences between customer satisfaction in the catering industry in two different countries: Lithuania and Portugal. The adjusted European Customer Satisfaction Index is applied for the measurement of the customer satisfaction in the catering industry. Data were collect...

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Bibliographic Details
Main Authors: Lina Pilelienė, Nuno Almeida, Viktorija Grigaliūnaitė
Format: Article
Language:English
Published: University of Algarve, ESGHT/CINTURS 2016-01-01
Series:Tourism & Management Studies
Subjects:
catering facilities
customer expectations
customer satisfaction
perceived quality
tourism marketing
Online Access:https://tmstudies.net/index.php/ectms/article/view/745/pdf_4
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