APA (7th ed.) Citation

Skittrall, J. P., & Fortune, M. D. An opportunistic observational study of hospital switchboard hold messages, hold music and time spent waiting. Elsevier.

Chicago Style (17th ed.) Citation

Skittrall, Jordan P., and Mary D. Fortune. An Opportunistic Observational Study of Hospital Switchboard Hold Messages, Hold Music and Time Spent Waiting. Elsevier.

MLA (9th ed.) Citation

Skittrall, Jordan P., and Mary D. Fortune. An Opportunistic Observational Study of Hospital Switchboard Hold Messages, Hold Music and Time Spent Waiting. Elsevier.