Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review
Healthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how p...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Tehran
2022-02-01
|
| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_84902_952703f1f985bbd2e9c39df70ac4911c.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849727336391376896 |
|---|---|
| author | Saleh Nasser Rashid Alismaili Mohana Shanmugam Hairoladenan Kasim Pritheega Magalingam |
| author_facet | Saleh Nasser Rashid Alismaili Mohana Shanmugam Hairoladenan Kasim Pritheega Magalingam |
| author_sort | Saleh Nasser Rashid Alismaili |
| collection | DOAJ |
| description | Healthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how prevalent the use of HIS with respect to motivating patient loyalty, and to investigate the efficacy of HIS in doing so. To generate data, published empirical studies and conference papers from the past five years were compiled from the following online databases: Scopus, ACM Digital Library, IEEE Xplore, ScienceDirect, and Emerald Insight. The search results indicate that, while the use of HIS in motivating patient loyalty is rare relative to other topics within the general field of HIS, HIS use have a significant positive impact on patient satisfaction, which is understood in the literature to be directly related to patient loyalty. There remains a gap in empirical studies on the direct application of HIS with the purpose of increasing patient loyalty. Future research may be required on the development of an HIS focused on motivating patient loyalty, which can be empirically tested in a real-world HSI setting. |
| format | Article |
| id | doaj-art-02cd594081ef4b7c876b0d141972144c |
| institution | DOAJ |
| issn | 2008-5893 2423-5059 |
| language | English |
| publishDate | 2022-02-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj-art-02cd594081ef4b7c876b0d141972144c2025-08-20T03:09:52ZengUniversity of TehranJournal of Information Technology Management2008-58932423-50592022-02-01145th International Conference of Reliable Information and Communication Technology (IRICT 2020)23524410.22059/jitm.2022.8490284902Hospital Information System for Motivating Patient Loyalty: A Systematic Literature ReviewSaleh Nasser Rashid Alismaili0Mohana Shanmugam1Hairoladenan Kasim2Pritheega Magalingam3PhD Candidate, College of Computing & Informatics, University Tenaga Nasional, Selangor, MalaysiaSenior Lecturer, College of Computing & Informatics, University Tenaga Nasional, Selangor, Malaysia.Senior Lecturer, College of Computing & Informatics, University Tenaga Nasional, Selangor, MalaysiaSenior Lecturer, Advanced Informatics Department, Razak Faculty of Technology and Informatics, University Technology Malaysia, Kuala Lumpur.Healthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how prevalent the use of HIS with respect to motivating patient loyalty, and to investigate the efficacy of HIS in doing so. To generate data, published empirical studies and conference papers from the past five years were compiled from the following online databases: Scopus, ACM Digital Library, IEEE Xplore, ScienceDirect, and Emerald Insight. The search results indicate that, while the use of HIS in motivating patient loyalty is rare relative to other topics within the general field of HIS, HIS use have a significant positive impact on patient satisfaction, which is understood in the literature to be directly related to patient loyalty. There remains a gap in empirical studies on the direct application of HIS with the purpose of increasing patient loyalty. Future research may be required on the development of an HIS focused on motivating patient loyalty, which can be empirically tested in a real-world HSI setting.https://jitm.ut.ac.ir/article_84902_952703f1f985bbd2e9c39df70ac4911c.pdfhospital information systempatient loyaltypatient satisfaction |
| spellingShingle | Saleh Nasser Rashid Alismaili Mohana Shanmugam Hairoladenan Kasim Pritheega Magalingam Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review Journal of Information Technology Management hospital information system patient loyalty patient satisfaction |
| title | Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_full | Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_fullStr | Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_full_unstemmed | Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_short | Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_sort | hospital information system for motivating patient loyalty a systematic literature review |
| topic | hospital information system patient loyalty patient satisfaction |
| url | https://jitm.ut.ac.ir/article_84902_952703f1f985bbd2e9c39df70ac4911c.pdf |
| work_keys_str_mv | AT salehnasserrashidalismaili hospitalinformationsystemformotivatingpatientloyaltyasystematicliteraturereview AT mohanashanmugam hospitalinformationsystemformotivatingpatientloyaltyasystematicliteraturereview AT hairoladenankasim hospitalinformationsystemformotivatingpatientloyaltyasystematicliteraturereview AT pritheegamagalingam hospitalinformationsystemformotivatingpatientloyaltyasystematicliteraturereview |