Client engagement solution for post implementation issues in software industry using blockchain
Abstract In the rapidly advanced and evolving information technology industry, adequate client engagement plays a critical role as it is very important to understand the client’s concerns, and requirements, have the records, authorizations, and go-ahead of previously agreed requirements, and provide...
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| Format: | Article |
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Nature Portfolio
2025-04-01
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| Series: | Scientific Reports |
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| Online Access: | https://doi.org/10.1038/s41598-025-95448-2 |
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| author | Muhammad Shoaib Farooq Khurram Irshad Danish Riaz Nagwan Abdel Samee Ernesto Bautista Thompson Daniel Gavilanes Aray Imran Ashraf |
| author_facet | Muhammad Shoaib Farooq Khurram Irshad Danish Riaz Nagwan Abdel Samee Ernesto Bautista Thompson Daniel Gavilanes Aray Imran Ashraf |
| author_sort | Muhammad Shoaib Farooq |
| collection | DOAJ |
| description | Abstract In the rapidly advanced and evolving information technology industry, adequate client engagement plays a critical role as it is very important to understand the client’s concerns, and requirements, have the records, authorizations, and go-ahead of previously agreed requirements, and provide the feasible solution accordingly. Previously multiple solutions have been proposed to enhance the efficiency of client engagement, but they lack traceability, trust, transparency, and conflict in agreements of previous contracts. Due to the lack of these shortcomings, the client requirement is getting delayed which is causing client escalations, integrity issues, project failure, and penalties. In this study, we proposed the UniferCollab framework to overcome the issues of collaboration between various teams, transparency, the record of client authorizations, and the go-ahead on previous developments by implementing blockchain technology. We store the data on the permissible network in the proposed approach. It allows us to compile all the requirements and information shared by clients on permissible blockchain to secure a large amount of data which enhances the traceability of all the requirements. All the authorizations from the client generate push notifications for any changes in their current system executed through smart contracts. It removes the ambiguity between various development teams if the client has only shared the requirement with one team. The data is stored in the decentralized network from where information is gathered which resolves the traceability, transparency, and trust issues. Lastly, evaluations involved a total of 800 hypertext transfer protocol (HTTP) requests tested using Postman with blockchain block sizes ranging from 0.568 KB to 550 KB and an average size increase of 280 KB was observed as new blocks were added. The longest chain in the network was observed during 800 repetitions of blockchain operations. Latency analysis revealed that delays in processing HTTP requests were influenced by decentralized node processing, local machine response times, and internet bandwidth through various experiments. Results show that the proposed framework resolves all client engagement issues in implementation between all stakeholders which enhances trust, and transparency improves client experience and helps us manage disputes effectively. |
| format | Article |
| id | doaj-art-026e15f3f9d54da8b0f3f9555bcd1f10 |
| institution | OA Journals |
| issn | 2045-2322 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | Nature Portfolio |
| record_format | Article |
| series | Scientific Reports |
| spelling | doaj-art-026e15f3f9d54da8b0f3f9555bcd1f102025-08-20T02:17:05ZengNature PortfolioScientific Reports2045-23222025-04-0115112610.1038/s41598-025-95448-2Client engagement solution for post implementation issues in software industry using blockchainMuhammad Shoaib Farooq0Khurram Irshad1Danish Riaz2Nagwan Abdel Samee3Ernesto Bautista Thompson4Daniel Gavilanes Aray5Imran Ashraf6Department of Computer Science, School of System and Technology, University of Management and TechnologyDepartment of Computer Science, School of System and Technology, University of Management and TechnologyDepartment of Computing, Staffordshire UniversityDepartment of Information Technology, College of Computer and Information Sciences, Princess Nourah bint Abdulrahman UniversityUniversidad Europea del AtlanticoUniversidad Europea del AtlanticoDepartment of Information and Communication Engineering, Yeungnam UniversityAbstract In the rapidly advanced and evolving information technology industry, adequate client engagement plays a critical role as it is very important to understand the client’s concerns, and requirements, have the records, authorizations, and go-ahead of previously agreed requirements, and provide the feasible solution accordingly. Previously multiple solutions have been proposed to enhance the efficiency of client engagement, but they lack traceability, trust, transparency, and conflict in agreements of previous contracts. Due to the lack of these shortcomings, the client requirement is getting delayed which is causing client escalations, integrity issues, project failure, and penalties. In this study, we proposed the UniferCollab framework to overcome the issues of collaboration between various teams, transparency, the record of client authorizations, and the go-ahead on previous developments by implementing blockchain technology. We store the data on the permissible network in the proposed approach. It allows us to compile all the requirements and information shared by clients on permissible blockchain to secure a large amount of data which enhances the traceability of all the requirements. All the authorizations from the client generate push notifications for any changes in their current system executed through smart contracts. It removes the ambiguity between various development teams if the client has only shared the requirement with one team. The data is stored in the decentralized network from where information is gathered which resolves the traceability, transparency, and trust issues. Lastly, evaluations involved a total of 800 hypertext transfer protocol (HTTP) requests tested using Postman with blockchain block sizes ranging from 0.568 KB to 550 KB and an average size increase of 280 KB was observed as new blocks were added. The longest chain in the network was observed during 800 repetitions of blockchain operations. Latency analysis revealed that delays in processing HTTP requests were influenced by decentralized node processing, local machine response times, and internet bandwidth through various experiments. Results show that the proposed framework resolves all client engagement issues in implementation between all stakeholders which enhances trust, and transparency improves client experience and helps us manage disputes effectively.https://doi.org/10.1038/s41598-025-95448-2Client engagementBlockchainTraceabilityDecentralizationRequirement traceabilityPost implementation |
| spellingShingle | Muhammad Shoaib Farooq Khurram Irshad Danish Riaz Nagwan Abdel Samee Ernesto Bautista Thompson Daniel Gavilanes Aray Imran Ashraf Client engagement solution for post implementation issues in software industry using blockchain Scientific Reports Client engagement Blockchain Traceability Decentralization Requirement traceability Post implementation |
| title | Client engagement solution for post implementation issues in software industry using blockchain |
| title_full | Client engagement solution for post implementation issues in software industry using blockchain |
| title_fullStr | Client engagement solution for post implementation issues in software industry using blockchain |
| title_full_unstemmed | Client engagement solution for post implementation issues in software industry using blockchain |
| title_short | Client engagement solution for post implementation issues in software industry using blockchain |
| title_sort | client engagement solution for post implementation issues in software industry using blockchain |
| topic | Client engagement Blockchain Traceability Decentralization Requirement traceability Post implementation |
| url | https://doi.org/10.1038/s41598-025-95448-2 |
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