Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach

This study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model ai...

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Main Authors: Evariste Sindani, Simon Ntumba Badibanga, Pierre Kafunda Katalay, Eugène Mbuyi Mukendi
Format: Article
Language:Indonesian
Published: Universitas Islam Negeri Sultan Syarif Kasim 2025-04-01
Series:Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
Online Access:https://ejournal.uin-suska.ac.id/index.php/jti/article/view/36185
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author Evariste Sindani
Simon Ntumba Badibanga
Pierre Kafunda Katalay
Eugène Mbuyi Mukendi
author_facet Evariste Sindani
Simon Ntumba Badibanga
Pierre Kafunda Katalay
Eugène Mbuyi Mukendi
author_sort Evariste Sindani
collection DOAJ
description This study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model aims to enhance the overall efficiency of HR processes. The study is applied to the case of the National Office for Population Identification (ONIP) in the Democratic Republic of Congo and highlights substantial improvements in human resource management. Theoretically, the approach contributes to the digital transformation field through modeling, and practically, by offering a reproducible and adaptable framework for other public organizations with limited resources. Keywords: Digitalization, HR process optimization, ONIP, HR performance, HRIS.
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institution DOAJ
issn 2460-898X
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language Indonesian
publishDate 2025-04-01
publisher Universitas Islam Negeri Sultan Syarif Kasim
record_format Article
series Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
spelling doaj-art-0062486ce5ce4d5a91c03f369a689f232025-08-20T02:43:49ZindUniversitas Islam Negeri Sultan Syarif KasimJurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri2460-898X2714-62352025-04-01111556610.24014/jti.v11i1.3618510454Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical ApproachEvariste Sindani0Simon Ntumba BadibangaPierre Kafunda KatalayEugène Mbuyi MukendiUniversité de KinshasaThis study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model aims to enhance the overall efficiency of HR processes. The study is applied to the case of the National Office for Population Identification (ONIP) in the Democratic Republic of Congo and highlights substantial improvements in human resource management. Theoretically, the approach contributes to the digital transformation field through modeling, and practically, by offering a reproducible and adaptable framework for other public organizations with limited resources. Keywords: Digitalization, HR process optimization, ONIP, HR performance, HRIS.https://ejournal.uin-suska.ac.id/index.php/jti/article/view/36185
spellingShingle Evariste Sindani
Simon Ntumba Badibanga
Pierre Kafunda Katalay
Eugène Mbuyi Mukendi
Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
title Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
title_full Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
title_fullStr Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
title_full_unstemmed Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
title_short Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach
title_sort digitalization and optimization of hr at onip drc an integrated mathematical approach
url https://ejournal.uin-suska.ac.id/index.php/jti/article/view/36185
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AT simonntumbabadibanga digitalizationandoptimizationofhratonipdrcanintegratedmathematicalapproach
AT pierrekafundakatalay digitalizationandoptimizationofhratonipdrcanintegratedmathematicalapproach
AT eugenembuyimukendi digitalizationandoptimizationofhratonipdrcanintegratedmathematicalapproach