APA (7th ed.) Citation

Harris, E. K. (2014). Customer service: A parctical approach (6th ed.). Pearson Education Ltd..

Chicago Style (17th ed.) Citation

Harris, Elaine K. Customer Service: A Parctical Approach. 6th ed. Harlow: Pearson Education Ltd., 2014.

MLA (9th ed.) Citation

Harris, Elaine K. Customer Service: A Parctical Approach. 6th ed. Pearson Education Ltd., 2014.