Leading the customer experience : inspirational service leadership /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Farnham, Surrey, England ; Burlington, VT :
Gower,
2015.
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| Subjects: | |
| Online Access: | View in OPAC |
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Table of Contents:
- Acknowledgments
- Preface
- Why does leadership matter when it comes to customer experience?
- The qualities of the customer focused leader
- Customer insights and priorities
- Recruiting for attitude, training for excellence
- Motivating and empowering your people
- Communicate and praise
- Improve and innovate
- Consistently consistent
- Bibliography
- Index.