Virtual Reference Desk Conference Orlando, Fla., & Lankes, R. D. (2003). Implementing Digital Reference Services: Setting standards and making it real. Neal-Schuman Publishers.
Chicago Style (17th ed.) CitationVirtual Reference Desk Conference Orlando, Fla., and R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. New York: Neal-Schuman Publishers, 2003.
MLA (9th ed.) CitationVirtual Reference Desk Conference Orlando, Fla., and R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. Neal-Schuman Publishers, 2003.
Warning: These citations may not always be 100% accurate.