Six Sigma for Financial Services : how leading companies are driving results using lean, six sigma, and process management /
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ;
c2007.
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| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description View in OPAC |
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Table of Contents:
- Today's financial services landscape. Key definitions
- The driving forces of change
- Some success stories from leading financial services organizations
- What does world-class really mean?
- Process leadership. Defining a vision
- Shaping a Strategy
- Establishing ownership
- Process knowledge. Creating capabilities
- Defining an architecture
- Establishing measurement systems
- Process execution. Embedding governance
- Acheiveing transformation and improvement
- Fostering culture
- The future of business process excellence in financial services.