Six Sigma for Financial Services : how leading companies are driving results using lean, six sigma, and process management /
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ;
c2007.
|
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description View in OPAC |
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| 020 | |a 0071470379 (alk. paper) | ||
| 020 | |a 9780071470377 | ||
| 020 | |a 0071470379 | ||
| 035 | |a (OCoLC)ocm70107056 | ||
| 040 | |a DLC |c KABLIB |d KABLIB | ||
| 082 | 0 | 0 | |a 332.10 |2 22 |b HAY |
| 100 | 1 | |a Hayler, Rowland. |9 9131 | |
| 245 | 1 | 0 | |a Six Sigma for Financial Services : |b how leading companies are driving results using lean, six sigma, and process management / |c Rowland Hayler, Michael D. Nichols. |
| 260 | |a New York : |b McGraw-Hill ; |c c2007. | ||
| 300 | |a xiv, 248 p. : |b ill. ; |c 24 cm. | ||
| 500 | |a Includes : Appendix | ||
| 500 | |a Includes : Glossary | ||
| 500 | |a Includes : Index | ||
| 504 | |a Includes bibliographical references (p. 241-242) and index. | ||
| 505 | 0 | |a Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services. | |
| 650 | 0 | |a Financial services industry |x Management. |9 9132 | |
| 650 | 0 | |a Six sigma (Quality control standard) |9 9133 | |
| 650 | 0 | |a Quality control. |9 1273 | |
| 700 | 1 | |a Nichols, Michael |q (Michael D.) |9 9134 | |
| 856 | 4 | 1 | |3 Table of contents only |u http://www.loc.gov/catdir/toc/ecip0615/2006019087.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html |
| 942 | |2 ddc |c BOOK | ||
| 955 | |a se40 2006-06-08 |i se40 2006-06-08 |a aa19 2006-06-12 |a ps11 2007-03-23 1 copy rec'd., to CIP ver. |a ld08 2007-07-25 copy 2 added | ||