Whitlatch, J. B. (2000). Evaluating Reference Services: A practical guide. American Library Association.
Chicago Style (17th ed.) CitationWhitlatch, Jo Bell. Evaluating Reference Services: A Practical Guide. Chicago: American Library Association, 2000.
MLA (9th ed.) CitationWhitlatch, Jo Bell. Evaluating Reference Services: A Practical Guide. American Library Association, 2000.
Warning: These citations may not always be 100% accurate.