Citizen, Customer, Partner : engaging the public in public management /

Citizen, Customer, Partner : engaging the public in public management /

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Bibliographic Details
Main Author:	Thomas, John Clayton
Format:	Book
Language:	English
Published:	London & N.Y. : Routledge, c2012.
Subjects:	Public administration > Citizen participation. Political planning > Citizen participation. Public relations and politics.
Online Access:	View in OPAC
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Table of Contents:

Citizen, customer, partner, and public management
The changing place of the public in public management
Providing customer service in public service
Learning about the public's needs
Coproducing public services and public value
Managing for coproduction
When is public involvement desirable?
Engaging representative participation and reaching effective decisions
Techniques for involving the public in decision making
Implications for public managers, the public, and democracy
Appendix. The design principles: guidelines for working with the public.