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  1. 1
    Enhancing customer happiness through green practices, engagement, brand experience and attachment in South Africa’s hotel sector: a mediation approach

    Enhancing customer happiness through green practices, engagement, brand experience and attachment in South Africa’s hotel sector: a mediation approach by Herring Shava

    Published 2025-12-01
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  2. 2
    The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry

    The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry by Herring Shava

    Published 2021-06-01
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