Key Factors in the Continuance of Self-Service Technology and Its Mobile App Adoption—A Case Study of Convenience Stores in Taiwan

Past literature has advocated the integration of channels through the offline-to-online and online-to-offline models. However, little research has investigated the interrelationships effects between the two channels. Drawing on the literature from self-service technology (SST) and expectation–confir...

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Bibliographic Details
Main Authors: Chun-Hua Hsiao, Kai-Yu Tang
Format: Article
Language:English
Published: MDPI AG 2025-03-01
Series:Applied Sciences
Subjects:
Online Access:https://www.mdpi.com/2076-3417/15/7/3804
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